Shipping Policy

Shipping

Orders are processed within 3 to 5 business days and the Canada Post delivery time is then 3 to 15 business days for regular delivery. For expedited parcels, your order will arrive in 1 to 3 business days.

In remote areas of Quebec and outside the province, standard delivery may take up to 20 business days and expedited parcels delivery is 3-7 business days.

A delivery to the United States takes 4 to 7 business days.

For more details : 

How long should my order take to arrive?

For delivery within Canada, the options are as follows:

  • Orders of $20 or less: $4.50 standard delivery (without tracking) or $7 express delivery (with tracking);
  • Orders between $20-$60: $7 express delivery (with tracking);
  • Orders over $60: FREE express delivery!

Shipping to the United States costs $7 and tracking is included.

For more details :

How much does shipping cost?

Attention: Canada Post may not respect the above delivery times, especially in case of a strike or during periods of high traffic (Black Friday, Holidays, Boxing Day, etc.). Once the order has left our offices, we have no control over the deadlines and can not be held responsible for any delays.

Pick-up at the studio

If you want to pick up your order at Rachel's studio, simply write us an email after placing your order and we will set it aside. You will receive a confirmation email when the order is ready and you can pick up your order from Monday to Friday between 10am and 5pm.

ATTENTION: If the order has not been picked up more than 60 days after reception of the confirmation email, the order will be canceled without refund and without the possibility of an exchange.

For international orders

Note that taxes and duties may apply and these are not included in the total at checkout. The payment of these taxes and custom duties are collected at the time of delivery and is the responsibility of the recipient.