Return, Refund and Exchange Policy

Exchange

Tights and socks exchanges cost $4.50 for delivery. The request must be made less than 30 days after the delivery date and the products must not have been worn or tried.

Tights exchanges are free* for Rachel's subscribers only!

For more details : 

How can I exchange a pair of tights/socks I’m not satisfied with?

Leggings and shorts exchanges cost $11.50 for delivery. The request must be made less than 30 days after the delivery date and the leggings or the shorts must not have been worn or washed. Some leggings and shorts are FINAL SALE.

For more details : 

How can I exchange a pair of leggings or shorts I’m not satisfied with?

Return & Refund

Tights or socks must be returned to be refunded. The delivery cost $7. The request must be made less than 30 days after the delivery date and the products must not have been worn or tried.

For more details : 

How can I get a refund on a pair of tights/socks I’m not satisfied with?

Leggings and shorts must be returned to be refunded. The delivery cost $7. The request must be made less than 30 days after the delivery date and the leggings or shorts must not have been worn or washed. Some leggings and shorts are FINAL SALE.

For more details : 

How can I get a refund on a pair of leggings or shorts I’m not satisfied with?

* For orders in the United States and Europe *

No exchange or refund is possible for international orders, unless there is a product defect or sending error.

Pick-up and returned orders

If an order is returned to us because it has not been claimed at the post office or due to an address error, a member of the team will contact you by email. If we have no news more than 60 days after this email, the order will be canceled without refund and without possibility of exchange. This policy also applies to pick-up orders that are not collected more than 60 days after the confirmation email.

*Conditions apply - no exchange/refund on subscription boxes at 50% off or at $15

*If we judge that the items are not in their original condition, we reserve the right to refuse the return. Please pay attention to animal hair.